See, Touch, Feel Animals

Delivery Timeframe:

We strive to deliver your order promptly, typically within 7 working days from the date of purchase. Please note that delivery times may vary based on your location and product availability. We will provide you with a tracking number once your order is dispatched, allowing you to monitor the status of your delivery.

Returns and Exchanges:

At BKS Creative Learning, your satisfaction is our priority. If you receive a product that is faulty or not as described, we offer a hassle-free return or exchange process. Here are the details:

Faulty Products: If you receive a faulty product, please contact us within 7 days of receiving your order. We will guide you through the return or exchange process. The product must be in its pristine condition and accompanied by all original packaging and accessories.

Exchanges: We are happy to assist you with exchanges for products that meet the above criteria. Simply reach out to us within 7 days of receiving your order, and we will provide instructions on how to proceed.

Return Process:

To initiate a return or exchange, please use our "Contact Us" form on our website. Provide your order number, a description of the issue, and any relevant images if necessary. Our customer support team will respond to your request promptly and guide you through the return or exchange process.

Conditions for Returns and Exchanges:

Products must be returned within 7 days of receiving your order.

Products must be in pristine condition, including all original packaging and accessories.

Returns for reasons other than product faults or defects will be considered on a case-by-case basis. Please reach out to our customer support team for assistance.

Important Note:

To ensure a smooth return or exchange process, please inspect your order upon delivery. If you have any concerns about the condition of your product, contact us immediately. We are here to assist you in any way possible.

Thank you for choosing BKS Creative Learning. We are committed to providing you with high-quality products and exceptional customer service. If you have any further questions or require assistance, please do not hesitate to reach out to us through our "Contact Us" form.